Effective Date: November, 16th 2023

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1. Introduction At The Success Room, customer satisfaction is our priority. We are committed to providing high-quality products, including our flagship guide, "The Big Money," which consists of three ebooks. This Refund Policy outlines the conditions under which customers may request a refund and the process involved. By purchasing from our website, you agree to this policy.

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2. Eligibility for Refunds Refunds are only available under the following conditions:

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1. Defective Product Access: If you experience technical issues that prevent you from accessing or downloading the purchased content and our support team is unable to resolve the issue.

2. Misrepresentation: If the product delivered is materially different from the description provided on our website.

3. Completion of the Refund Questionnaire: As part of the refund process, customers must complete a questionnaire specifically designed to evaluate the reasons for the refund request and help us improve our services.

4. Refund Request Deadline: Refund requests must be submitted within 14 days of the purchase date. Requests made after this period will not be considered.

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3. Non-Refundable Circumstances Refunds will not be granted in the following cases:

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• Change of Mind: Refunds are not issued for customers who change their minds after purchase.

• Partial Consumption: If you have accessed or used significant portions of the content and then decide to request a refund.

• Violation of Terms: Refunds will not be provided to customers who violate our terms of service.

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4. Refund Process To initiate a refund request, follow these steps:

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1. Contact Us: Email our support team at [Insert Contact Email] with your order number, purchase date, and reason for requesting a refund.

2. Complete the Questionnaire: Upon receiving your request, we will provide a link to the Refund Questionnaire. This questionnaire must be fully completed and submitted within 7 days of receipt. ( Questionnary Here )

3. Review and Decision: Our team will review your request, including your responses to the questionnaire, and notify you of the outcome within 5 business days.

4. Refund Issuance: If your refund request is approved, the refund will be processed within 10 business days using the original payment method.

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5. Questionnaire Details The Refund Questionnaire is a mandatory step in the refund process. Its purpose is to:

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• Understand the specific reasons for the refund request.

• Gather feedback to improve our products and services.

• Ensure that refund requests are fair and justified.

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The questionnaire will include questions about your experience with the product, the specific issues you faced, and any suggestions for improvement.

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6. Exceptions and Special Cases We understand that exceptional circumstances may arise. If your situation does not fall within the outlined conditions but you believe a refund is warranted, please contact us at [Insert Contact Email] with a detailed explanation. Such requests will be evaluated on a case-by-case basis.

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7. Contact Information For questions about this Refund Policy or to submit a refund request, please contact us:

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The Success Room
Email: contact.thesuccessroom@gmail.com
 

8. Changes to This Policy We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date."

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Thank you for your trust in The Success Room. Your feedback is invaluable in helping us improve and deliver the best experience possible.